Leading in Excellence and Innovation with a Flexible Membership Management Platform
The Richmond Olympic Oval, that once hosted the Vancouver 2010 Olympic and Paralympic Winter Games, continues to serve surrounding communities as a premiere sports and wellness facility. The Oval relies on Xplor Recreation to manage over 170 types of activities and sports programming, streamline member interaction, and administer online promotions and payments.
wait time eliminated
deflected each week
in online sales
The Richmond Olympic Oval is Western Canada’s premiere high-performance sports and wellness center. The 362,000 sq. ft. waterfront facility has served over 5 millions guests, from health-oriented families to aspiring Olympic prospects mentored by world class coaches.
Improve the customer experience while reducing employee workload.
The Oval’s cutting edge facility was hampered by software that inconvenienced members and staff. Their goal was to seamlessly blend newer technology with human interaction, so they could continue to grow their facility on pace with their potential.
We are no longer afraid of being left behind. Because the features continue to roll out... [Xplor Recreation] gives us the time to focus on our passion and develop cutting-edge programs and exceptional service for our clients.
The Richmond Olympic Oval was excited to learn a centralized platform would support all membership and facility booking management needs. They chose a solution that would keep up with the rest of the facility's innovative equipment and systems. The integration of all facility aspects afforded greater efficiency, allowing them to deliver the world-class customer service and performance they are known to provide.
Increased accessibility and customer satisfaction
The flexibility of Xplor Recreation empowers the Richmond Olympic Oval to serve their growing communities without the needless tedium. Employees can now address all software features in one place and streamline communication between departments. Members can now manage their memberships and scheduling online, reducing service wait times for customers and staff alike.
“We were going to get 3 or 4 different software [programs]. With Xplor Recreation, we took the modules we needed and got them all in one software."